Privacy Policy
Eigenfocus Website/Cloud
Last updated: 23, April 2025
Welcome to Eigenfocus, brought to you by SoftVoid, LLC!
We truly care about your privacy and are committed to safeguarding your personal information.
This Privacy Policy explains how we collect, use, and share your information when you interact with our website and cloud-based services.
By using our services, you agree to the collection and use of your information as outlined in this policy. If you have any questions or concerns, don’t hesitate to reach out to us at [email protected].
Information We Collect and Why
Identity and access
When you sign up for Eigenfocus Cloud, we collect the following information to help set up and manage your account:
- Alias (a username or pseudonym used by your team members to identify you)
- Email address
- Password (for account access)
- Company name (optional)
This information helps us create your personal account, customize your experience, and communicate with you about your account.
Occasionally, we may send you surveys to understand your needs better and improve our services. With your permission, we’ll also send you newsletters and service updates.
Important: we will never sell your personal information to third parties or use your alias or company in marketing without your explicit permission.
Analytics
To help us make Eigenfocus even better, we collect some technical and usage details, like:
- IP address
- Browser type and version
- Operating system
- Pages visited and actions taken on our site
When you’re logged in, some of this data might be linked to your profile. This data helps us understand how people use our services and improve their experience.
We use trusted third-party tools like Google Analytics, New Relic, and Microsoft Clarity to gather this info. These tools may set cookies to track interactions with our services. Please check their privacy policies for more details on how they use your data.
Advertising and Cookies
We run ads on platforms such as Google, Reddit, and LinkedIn. Where permitted by law, we may use third-party scripts to set cookies for evaluating ad effectiveness (e.g., tracking which ads you clicked on and actions taken on our site).
We use cookies to improve your experience, analyze usage patterns, and deliver personalized ads. You can manage cookie preferences through your browser settings or our cookie consent banner. By using our services, you consent to our use of cookies.
Payments
Payments are securely processed by Stripe, and your payment details are handled in accordance with their Privacy Policy. We never store or have access to your full credit card details.
When you make a purchase, we collect the following information either directly from you or via your Stripe transaction:
- Your name
- Email address
- Company name (if applicable)
- Billing address (if applicable)
- Partial payment data (e.g., last 4 digits of the card, card brand) — used for receipts and support
This information is used to:
- Process your payment securely
- Issue invoices and receipts
- Fulfill your subscription or product purchase
- Comply with applicable tax laws and financial regulations
Stripe may also use your data to detect and prevent fraud.
If you have any questions or concerns about your payment data, feel free to contact us at [email protected].
Data
We take the security of your data seriously and use industry-standard measures like encryption and access controls to protect it. While we do everything we can to keep your data safe, no internet-based transmission is completely secure, and we can’t guarantee absolute security.
We keep your personal data as long as you’re using our services or as required by law. If you want us to delete your data, just contact us at [email protected].
Legal Basis for Processing
We process your data under one or more of the following legal bases:
- Contractual necessity: To provide our services to you
- Consent: For newsletters, ads, and optional cookies
- Legal obligation: For compliance with applicable laws
- Legitimate interests: To improve and secure the service
Changes and Questions
We may update this Privacy Policy from time to time to reflect changes in our practices or new legal requirements. When significant changes are made, we’ll update the date at the top of the page.
Thank you for trusting Eigenfocus with your information!